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KJA
Joined: 28 Sep 2007
Posts: 4
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 Posted: Fri Sep 28, 2007 1:03 am Post subject: Why my account has been deactivated? |
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Whenever i try to start satsurf service i get a message says: "Your account has been deactivated, please contact opensky team." .
Can anybody tell me why this happens and what should i do?
Regards |
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Dilbert
Joined: 18 Jun 2007
Posts: 261
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| Posted: Mon Oct 08, 2007 1:28 pm Post subject: |
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Hello KJA,
As the message said contact the support at subscriptions@broadsat.com sending them your login.
Thanks
Dilbert
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KJA
Joined: 28 Sep 2007
Posts: 4
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| Posted: Tue Oct 09, 2007 1:36 am Post subject: |
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I have already got my account activated after I sent to them my documents.
Unfortunatly, though more than 10 days passsed from my subscription I still can not use the satsurf feature because I do not know how to configure my computer properly. |
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neo
Joined: 29 May 2007
Posts: 154
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| Posted: Wed Oct 10, 2007 9:22 am Post subject: |
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Hi KJA
Usually accounts are activated very quickly,
i.e. as soon as our team checks the documents and the payment.
If you give me your username I'll see
why your account has not been activated yet.
Neo |
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KJA
Joined: 28 Sep 2007
Posts: 4
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| Posted: Thu Oct 11, 2007 2:18 pm Post subject: |
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Hi,
Everything now is fine . There was something wrong with my pc confugration and already got it corrected.
I appreciate your help.
By the way, is it possible to use the Satsurf service without logging in through Opensky client software 1.7?
If yes, please tell me how. |
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Dilbert
Joined: 18 Jun 2007
Posts: 261
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| Posted: Thu Oct 11, 2007 4:15 pm Post subject: |
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Hello KJA,
we are making a new connection manager that will be available in the next days.
It will manage only satsurf connection.
No multicast, no dvb card.
Dilbert
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KJA
Joined: 28 Sep 2007
Posts: 4
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| Posted: Fri Oct 12, 2007 10:42 pm Post subject: |
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| Quote: | Hello KJA,
we are making a new connection manager that will be available in the next days.
It will manage only satsurf connection.
No multicast, no dvb card.
Dilbert |
Good news,  I am realy interested to use the new Satsurf managing tool.
In fact , I am suffering alot with opensky client utility 1.7 because it always logs out without asking it to do so and when i ask it to log in again it does not respond .
Please tell me how to get the new Satsurf connection manager.
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kez
Joined: 19 Aug 2007
Posts: 4
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| Posted: Thu Oct 25, 2007 12:02 am Post subject: |
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Oh yes! New software!!!
Please neo, include a feature to connect SatSurf when the soft startup, because sometimes UPS can't stay on for several minutes...
If possible, an option to stay connected after 2 hours of innactivity will be good |
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Dilbert
Joined: 18 Jun 2007
Posts: 261
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| Posted: Fri Oct 26, 2007 4:48 pm Post subject: |
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This is not a feature of the client.
The server automatically disconnect users who dosn't make any trafic for 2 hours.
Usaully a ping or a check mail solve this "problem"...
Dilbert
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